We’d love to hear from you. Whether you’ve spotted an error in one of our calculators, have a suggestion for a new guide, or want to ask a question about our content — reach out using the details below.
Email Us
We aim to respond within 2–3 business days. Please include as much detail as possible in your message so we can help efficiently.
What to Contact Us About
Calculator errors or outdated figures If you believe a calculator is returning incorrect results, or a tax rate or KiwiSaver rule is out of date, please let us know. Include the page URL, what result you received, and what you believe the correct figure should be (with a source if you have one). We take accuracy seriously and investigate all reported errors promptly.
Suggesting new content We’re always looking to expand coverage of NZ personal finance topics. If there’s a guide, calculator, or comparison you’d like to see on MoneyBalance, we want to know. Popular suggestions are added to our content roadmap.
General questions We’re happy to answer general questions about how our calculators work or how to interpret results. For questions about your personal financial situation, we recommend consulting a licensed financial adviser registered with the Financial Markets Authority (FMA).
Media and partnerships For media enquiries or commercial partnership discussions, please email us at the address above with a brief description of what you have in mind.
What We Can’t Help With
MoneyBalance provides general financial information only. We cannot provide personalised financial advice, tax advice specific to your situation, or legal advice. For personal advice, contact:
- Inland Revenue (IRD): ird.govt.nz or 0800 775 247
- Financial Markets Authority (FMA): fma.govt.nz
- Citizens Advice Bureau: cab.org.nz
- MoneyTalks (free financial helpline): 0800 345 123