Voyager is an independent, NZ-owned broadband provider that has built a strong reputation for customer service and fair pricing since 2001. They’re often the top-rated ISP in independent customer satisfaction surveys — striking the balance between competitive pricing and genuine service quality that many providers miss.
Type: Independent NZ-owned ISP
Fibre 300: ~$70/month (no contract)
Support: NZ-based phone support
Customer satisfaction: Consistently among the top-rated NZ ISPs
Best for: Households wanting value AND good service quality
Voyager Broadband Plans (2026)
| Plan | Speed | Monthly cost | Contract |
|---|---|---|---|
| Voyager Fibre 300 | 300 Mbps / 100 Mbps | ~$70/month | None |
| Voyager Fibre 900 | 900 Mbps / 500 Mbps | ~$85/month | None |
Unlimited data on all plans. No data caps. Check voyager.nz for current pricing.
Voyager’s Strengths
1. Best customer service among mid-tier ISPs Voyager consistently receives top ratings in NZ ISP customer satisfaction surveys (including the annual Canstar survey). NZ-based phone support is available, and their team is known for resolving issues quickly.
2. Competitive pricing without sacrificing service At ~$70/month for Fibre 300, Voyager is $15/month cheaper than Spark with notably better service, and only $15/month more than budget options like Skinny — but with full phone support. This is the sweet spot for most households.
3. No-contract on all standard plans Month-to-month by default. No lock-in.
4. Unlimited data with no hidden limits No data caps, no fair-use throttling policies buried in fine print.
5. Independent and NZ-owned Voyager is not owned by a large telco group. Some customers prefer supporting NZ-independent businesses.
6. Good service for businesses Voyager also has a strong SME business broadband offering. For households that work from home and want business-grade reliability and support response, Voyager is often recommended.
Voyager’s Weaknesses
1. More expensive than budget options At ~$70/month, Voyager costs $15/month more than Skinny for the same Chorus fibre connection. That’s $180/year. Whether the improved support justifies this is a personal decision.
2. No retail stores Like most mid-tier ISPs, Voyager has no physical stores. Support is phone and online.
3. No mobile plans Voyager is broadband-only — no mobile service, so no cross-service bundle.
4. No power bundling Unlike Electric Kiwi, there’s no option to bundle power and broadband with Voyager.
Who Is Voyager Broadband Best For?
- Households that want genuine customer service without paying Spark prices
- Home businesses and remote workers who value reliable, responsive support
- Households that have had bad experiences with budget ISP support
- Anyone who values NZ-owned, independent businesses
Voyager vs Skinny
The typical decision is between Voyager (service) and Skinny (price):
| Feature | Voyager | Skinny |
|---|---|---|
| Fibre 300 price | ~$70/month | ~$55/month |
| Annual difference | — | Save ~$180/year |
| Support | NZ phone support | Online/chat only |
| Independent | Yes | No (owned by Spark) |
If you’ve never had a broadband problem and are tech-savvy, Skinny’s saving is compelling. If you’ve ever spent an hour in an online chat queue trying to fix an internet outage, Voyager’s phone support starts to feel worth the extra cost.
Verdict
Voyager Broadband is the best-value ISP for households who want a balance of fair pricing and real customer service. For the $15/month premium over Skinny, you get NZ-based phone support and one of the highest-rated customer service records in the industry. A genuinely good all-round choice.
Rating: 4.5/5 — Excellent balance of value and service. Best mid-tier choice.